Shipping Information

Restrictions:

Free shipping on orders of $399 or more applies to orders with cart subtotal of $399 or more (not including tax). Free Shipping DOES NOT apply to 4ft & 8ft tubes, chandeliers, LightUp Trade Account orders, purchase orders and orders that must be shipped by freight due to quantity/size of items.

Orders placed within the contiguous 48 US states only qualify for Free Shipping. We reserve the right to choose the shipping method based on cost. Typical delivery time for orders that qualify for Free Shipping is 3 to 10 business days.

Orders shipping to APOs, PO Boxes, Hawaii, Alaska, or any US Territories or any islands DO NOT qualify for Free Shipping.

We also offer all UPS services including 3 Day, 2 Day and Next Day Air (UPS delivery rates apply) at a reduced cost.

Common Carrier & Freight Shipping Information

Items that are too large to ship by standard ground carrier such as UPS or FedEx are required to ship freight. Orders and items that are shipped by freight are delivered on a large truck, such as a 26 ft. box truck or a tractor-trailer.

• Once your order ships, you will receive a tracking number that has an estimated delivery date to your local freight terminal.
• The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you are unable to receive the shipment within 1-2 business days of its arrival at the freight terminal, contact us at 1-800-998-6977
• All standard freight shipments are delivered curbside. The driver will bring the item to the curb and is not authorized to move it further. Anything past curbside delivery must be arranged before placing the order.
• Most freight orders are delivered on a pallet. If you do not have a dock height delivery door, you most likely will require a truck with a lift gate. This is an additional charge and can be added to your order at the time it is placed. Please call 1-800-998-6977 for additional information.
• Upon delivery, you will need to inspect and sign for the shipment. Prior to signing, any visible damage to the shipment and products, along with any missing items, must be noted on the delivery receipt. We need to be notified of product damage and missing parts within one business day of receiving your shipment.

Interruption of Service

Online stores, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

Shipping and Transit Info

• Transit Times
• Shipping Times
• Alaska, Hawaii, and APOs
• Which Shipping Option is best?

Shipping Times

Most orders that ship ground usually ship within 2-3 business days if placed before 1:00PM EST and the items are in stock. Orders that ship economy will ship within 3-5 business days if placed before 1:00PM EST and the items are in stock.

Expedited Shipping Information

Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 1:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 1:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 1:00 PM EST will ship the following Monday. Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment.

We Ship to All US States and US Territories Only

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Transit Times

Please note that certain items are shipped directly to our customers from our manufactures across the United States. For these items, please allow 5-7 business days for delivery. Shipments are made by UPS, FedEx or mail from our warehouse in Pittsburgh, PA. The below diagram show the typical transit time by UPS. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1 - 2 working days from when you place your orders for us to process, package and ship it. We strive to ship within two business days. Sometimes a delay will occur if we are out of stock. Some items do list alternate shipping times on their specific web pages. Expedited orders only will be notified of any delays.

UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this. You can email us at support@onlinestores.com or call 1-800-998-6977, Monday-Friday 8AM-5PM EST

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Which Shipping Option is Best?

• UPS Ground - best if you are not in a rush and the shipment weighs more than 1 or 2 lbs. UPS has very good tracking. UPS ground reaches the entire continental US plus HI and AK. Do not use for APO or PO boxes.
• Economy – This method offers the best value but it does not provide a guaranteed delivery date. Orders are generally processed for shipment within 2 business days and transit time is 3-10 business days. Economy shipping will work for USPS PO Boxes, APO and FPO addresses. This will include shipping methods of UPS & FedEx Ground & USPS.
• 3 Day - Takes 3 days for delivery and costs more than Economy. This option is good if you are on the west coast and need your order within 3 days. 3 Day shipping is available to US only and cannot be used for APO or FPO addresses.
• 2 Day - Takes 2 days for delivery and costs much more than Economy. Orders shipped via this method arrive by the end of the second business day after shipping. 2 Day shipping is available to US only and cannot be used for APO or FPO addresses.
• Next Day – Next Day shipping offers guaranteed overnight delivery for day-definite shipments. Next Day shipping is available to US only and cannot be used for APO or FPO addresses.
• Alaska, Hawaii, and APO Addresses Shipments to Hawaii and Alaska can now be shipped by UPS Ground, FedEx Ground or US mail. UPS and FedEx ground services are normally cheaper unless the item is very light. For APO and FPO addresses please select the US Mail shipping option, as this is the only option available. In some cases our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty.

USPS and Oversized Packages

Due to the new USPS rate changes, we reserve the right to ship any oversized package using UPS or FedEx to prevent additional shipping charges to our customers. Any package over one cubic foot (12 x 12 x 12 ft.) is considered oversized.

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